ManagerZone Assistants are daily contributing to the success of our game, making the community stronger and the game fair and fun.
Assistants are organized in roles:
HMA - Head Master Assistant: Ideally the most experienced assistants in the team. HMAs, alongside Crew, takes part in deciding which regions need extra MA(s), who should become MA, and if an MA isn’t fulfilling their role, to remove them.
The HMAs are also the persons to turn to whenever you have a personal complaint about an MA or have received a complaint about an MA. The HMA’s are also divided into specific roles of which they take care.
Current Head MAs per role are:
mikelony (Spain) in charge of Support
damcio (Poland) in charge of Investigations & Suspensions
agapitod (France) in charge of RA’s and LA’s
c_c (Argentina) in charge of FA's
If you want to contact them and don't want to do it in this forum, get in contact with them via guestbook.
MA – Master Assistant: The MAs are the head assistants for their task, country or region. They decide whether to add new assistants and to remove those that don’t follow the rules stated in this or other official assistant documents. They are the persons that you as an assistant should turn to when you have question or anything to report. The MAs may ask HMAs/Crew for help. When in doubts, xAs should refer to their MAs for consultations.
GA – Game Assistant: The Game assistants are responsible for support in the Community, which means being the first point of contact for ManagerZone users in case of need or when they report suspicious behaviour from other players. GAs are also responsible for assuring the community that the game is controlled and the cheating episodes are handled in the fairest possible way and in accordance with the rules.
FA – Forum Assistant: The FAs have the specific task of maintaining friendly and polite communications in the Forum. They are the first line of contact and should be the most visible xA’s in the open community.
LA – Translator: The LAs are the members of the xA structure in charge of translating the game and the news in each supported language.
RA – Reporter: RAs are in charge of releasing a periodical magazine – The Zone - to inform the community on news, updates & events worth mentioning.
All xAs needs to accept the xA agreement and to follow the content of the Codes of Conduct in place. The code of conduct describes each xA role.
To handle Support tasks the Game Assistants are divided in 2 seperate groups:
The first group is the I&S (Investigations & Suspensions) group. I&S are the Game Assistants that will research the market, suspend the users who do not follow our rules and are as such the experts on the markets of ManagerZone and the detection of cheating. I&S is a team that works on a global level. They will handle all the reports you make to them in every part of the world.
To contact I&S it suffices to mail one of the Game Assistants part of this group, to use the MU topic or to do so via help@managerzone.on.spiceworks.com. An email sent to this address will generate a ticket for the Investigation team.
GMAs in charge: bialybosik, tarnowskie_orliki
The second group are the Support Agents. These xA’s are also identified on ManagerZone as Game Assistants but handle requests from users via the tool called Request-Tracker. Our Agents are the contactpersons for our users. They handle the questions asked via Request-Tracker and also the appeals against decisions made by I&S.
If you want to contact Request-Tracker you can do this via the tab Help -> Support. You can create a ticket there and an Agent will answer as soon as possible. Other option is to mail the @managerzone.com mailbox of a country. This will also create a ticket at Request-Tracker for Agents to handle. Request-Tracker supports 13 languages and these languages alone, so please advise your users to contact us only in one of these: French, Dutch, English, Romanian, Turkish, German, Portuguese, Spanish, Polish, Swedish, Chinese, Italian and Russian.
GMAs in charge: blackcats, xente, realcipri
All other ManagerZone assistants are organized in regions. Below you can find the layout of these regions and the MAs in charge for each role.
Central European Region
Countries: Albania, Bosnia and Hercegovina, Bulgaria, Croatia, Cyprus, Greece, Italy, Macedonia, Moldova, Montenegro, Romania, Serbia, Slovenia
FMA in charge: theanti
Forums: Bulgarian, Ex-Yu, Greek, Italiano, Romanian
RMA in charge: adexinio
Magazines: ITALY, ROMANIA,BULGARIA, MOLDOVA, CROATIA, BOSNIA AND HERZEGOVINA, MONTENEGRO, SERBIA, ALBANIA, MACEDONIA, CYPRUS, GREECE, SLOVENIA
LMA in charge: msilvi
Site translations: Albanian, Bosnian, Bulgarian, Croatian, Greek, Italiano, Romanian, Serbian, Slovenian
Eastern European Region
Countries: Azerbaijan, Belarus, Czech Republic, Georgia, Hungary, Israel, Kazakhstan, Kyrgyzstan, Poland, Russia, Slovakia, Ukraine
FMA in charge: vivasvan20
Forums: Czech-Slovak, Magyar, Polski, Russian
RMA in charge: jazz
Magazines: POLAND, CZECH REPUBLIC, SLOVAKIA, BELARUS, HUNGARY, RUSSIA, UKRAINE, AZERBAIJAN, GEORGIA, ISRAEL, KAZAKHSTAN, KYRGYZSTAN
LMA in charge: dzso1
Site translations: Czech, Magyar, Polski, Russian, Slovak
Western European Region
Countries: Austria, Belgium, Canada, England, France, Germany, Ireland, Kenya, Liechtenstein, Luxembourg, Malta, Netherlands, Northern Ireland, Scotland, South Africa, Switzerland, Trinidad & Tobago, Wales
FMA in charge: noild
Forums: Deutsch, English, Français, Nederlands
RMA in charge: agapitod (interim)
Magazines: ENGLAND, IRELAND, SCOTLAND, NORTHERN IRELAND, WALES, AUSTRIA, MALTA, GERMANY, SWITZERLAND, NETHERLANDS, FRANCE, CANADA, BELGIUM, KENYA, LICHTENSTEIN, LUXEMBOURG, SOUTH AFRICA, TRINIDAD & TOBAGO
LMA in charge: PENDING
Site translations: Deutsch, Francais, Nederlands
Nordic Region
Countries: Denmark, Estonia, Faroe Islands, Finland, Iceland, Latvia, Lithuania, Norway, Sweden
FMA in charge: geluonis
Forums: Dansk, Estonian, Suomi, Lithuanian, Latvian, Norsk, Svenska
RMA in charge: johanmaximilian
Magazines: SWEDEN, ESTONIA, NORWAY, DENMARK, FAROE ISLANDS, FINLAND, ICELAND, LATVIA, LITHUANIA
LMA in charge: the_cynic
Site translations: Dansk, Estonian, Latvian, Lithuanian, Norsk, Suomi, Svenska
Portuguese Region
Countries: Angola, Brazil, Portugal
FMA in charge: gore
Forums: Português(Brasil), Português(Portugal)
RMA in charge: tucky
Magazines: BRAZIL, PORTUGAL, ANGOLA
LMA in charge: eltinhuuu
Site translations: Portuguese Brazil, Portuguese Portugal
Spanish Region
Countries: Andorra, Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Spain, UNITED STATES, Uruguay, Venezuela
FMA in charge: marcelit0
Forums: Español(Latinoamerica), Español(España)
RMA in charge: krist_ira & odin1
Magazines: SPAIN, ARGENTINA, PERU, VENEZUELA, CHILE, URUGUAY, COLOMBIA, ECUADOR, UNITED STATES, MEXICO, BOLIVIA, ANDORRA, COSTA RICA, DOMINICAN REPUBLIC, EL SALVADOR, GUATEMALA, HONDURAS, PANAMA, PARAGUAY
LMA in charge: rcdespanyol7
Site translations: Espanol Latin, Espanol Spain
Middle East Region
Countries: Algeria, Egypt, Iran, Jordan, Kuwait, Lebanon, Morocco, Nigeria, Pakistan, Saudi Arabia, Senegal, Tunisia, Turkey, United Arab Emirates
FMA in charge: tha
Forums: Türkçe
RMA in charge: unbeatenteam
Magazines: TURKEY, EGYPT, ALGERIA, IRAN, JORDAN, KUWAIT, LEBANON, MOROCCO, NIGERIA, PAKISTAN, SAUDI ARABIA, SENEGAL, TUNISIA, UNITED ARAB EMIRATES
LMA in charge: unbeatenteam
Site translations: Turkish
Asian Region
Countries: Australia, Bangladesh, China, India, Indonesia, Malaysia, MZ Country, Philippines, Singapore, South Korea, Thailand, Vietnam
FMA in charge: tha
Forums: Chinese, Indonesian
RMA in charge: ethurington
Magazines: AUSTRALIA, INDIA, INDONESIA, CHINA, BANGLADESH, MALAYSIA, MZ COUNTRY, PHILIPPIINES, SINGAPORE, SOUTH KOREA, THAILAND, VIETNAM
LMA in charge: ethurington
Site translations: Chinese, Indonesian
To have a better overview of the structure you can find below the Organizational Charts that are updated monthly:
GA Chart:
https://www.dropbox.com/s/nkb0dkdphiipim5/GA__Chart.pdf
FA Chart:
https://www.dropbox.com/s/flaxmqw0km0ihdn/FA__Chart.pdf
LA Chart:
https://www.dropbox.com/s/qxe1qov3bm4lief/LA__Chart.pdf
RA Chart:
https://www.dropbox.com/s/879yt7k97qc7v0q/RA__Chart.pdf
31.01.2020 tarihli güncelleme eklendi.
//turkishfootballer
Football
Football » Türkçe » ManagerZone muhabbetleri
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Edited: 26-04-2023 22:52
Total edits: 19
Views: 4677 Posts: 65
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Ce: The Assistant Structure
By engerek01 - 19-02-2015 15:11
Zendesk ve S&I diye ayırmaları da çok yerinde olmuş. Aynı kişilerin hem postalara bakıp hem de detektiflik yapması çok yorucu oluyordu. Böylece iş bölümü olmuş. Hayırlı olsun ve herkese kolay gelsin.
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Ce: The Assistant Structure
By metehanoz - 20-02-2015 23:53
" 2012'nin başlarında asistan yapısı, on yıl önce asistanlar ManagerZone camiasına tanıtıldığından beri en büyük değişikliği yaşadı. Eski hiyerarşik yapıda parça parça ülkeler temel alınıyordu. Bu eski yapının küllerinden doğan modern, yeni yapıda ise ülkeler daha büyük bölgelerin çatıları altında birleşti ve MA'lar tüm bölgeyi kapsayacak yeni sorumluluklar aldılar. Bugün itibariyle ülkelerin baş asistanları olarak bildiğiniz MA'lar belli asistan grupları için bölge başkanları da olacaklar ( örneğin bir bölgedeki tüm FA'lar için bir MA). Bu yeni yapıya süreç odaklı diyoruz.
Eylül/Ekim 2014'den beri asistan yapısında yeni bir düzenleme mevcut.
Destek konuları ile ilgilenmek için Oyun Asistanları (GA takımı) 2 farklı gruba ayrıldı:
İlk grup S&I (Engelleme& Araştırma) grubu.
S&I'lar marketi araştıran, kurallarımıza uymayan kullanıcıları engelleyen Oyun Asistanlarıdır. ManagerZone marketini uzman bir göz ile inceler ve hilelerin denetlenmesini sağlarlar .S&I takımı dünya çapında yetkili bir takımdır.
İkinci Grup ise ZD (ZenDesk) temsilcileridir. Bu xA'lar ayrıca ManagerZone'da Oyun Asistanları olarak tanımlanmıştır ancak ZenDesk adlı araç aracılığıyla kullanıcılardan gelen taleplerle ilgilenmekle yükümlülerdir. Temsilcilerimiz, kullanıcılarımızın iletişim kurabilecekleri kişilerdir. ZenDesk aracılığıyla sorulan sorularla da ilgileniyorlar.
Özetle, her destek takımı kombine edildi ve her GA uluslararası erişilebilirliğe sahip oldu.
İki farklı GA takımı mevcut.
Bunlardan biri ZenDesk Temsilcileri, ki bunlar kullanıcılarla iletişimimizle sorumlular. Destek e-mailleri ile ilgileniyorlar.
Diğeri ise S&I GA'ları,ki diğer GA görevlerinden sorumlular.
Kalan asistan yapımızda bir değişiklik yok. LA,FA ve RA'lar için hala "bölge sistemi" devam ediyor.
Orta Doğu Bölgesi
Ülkeler: Cezayir, Mısır, İran, Ürdün, Kuveyt, Lübnan, Fas, Nijerya, Pakistan, Suudi Arabistan, Senegal, Tunus, Türkiye, Birleşik Arap Emirlikleri
Görevli LMA: unbeatenteam
LMA Zone'da bir dilden sorumludur (bugün dil olarak sadece Türkçe mevcut). Ana görevi ise çevirilerin güncel olduğundan emin olmaktır.
Görevli FMA: aslankral_19
FMA bir forumdan sorumludur (bugün Zone'da sadece Türkçe forum mevcut). Ana görevi ise kullanıcı dostu bir forumumuz olduğundan emin olmaktır.
Görevli RMA'lar: aslankral_19 , unbeatenteam , black_eagle
RMA'ların görevi TheZone'un düzenli olarak ve kaliteli bir şekilde teslim edilmesini sağlamaktır. Dergi için yeni RA'lar ekleyebilir ve yerli ülkelerinde şef editör olan HRA'ları atayabilirler.
Saygılarımla
Burak "
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Ce: The Assistant Structure
By black_eagle - 24-02-2015 00:51
Yeni yapıya dair karmaşık gelen kısımlar / aklınıza takılanlar varsa bu konudan sorabilirsiniz :)
Saygılarımla
Burak
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Ce: The Assistant Structure
By adaletsiz_00 - 15-04-2015 18:27
****
Forumda admin kararlarını eleştirmek ve destek bölümünü ilgilendiren paylaşımlar yasaktır, bu nedenle kullanıcı forumdan uzaklaştırılmıştır. Destek bölümünde şu sıralar bir mevki boşluğu var, lütfen destek bölümüyle iletişime geçtikten sonra biraz sabırlı olunuz.
/MZ FA.Edited: 15-04-2015 18:39
Total edits: 1
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Odp: The Assistant Structure
By damcio (HMA) - 25-06-2015 21:22
Hi
I would like to inform you abezzh (RMA in Asian Region) will lead also Middle East.
Good luck!
regards
Damian
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Ce: The Assistant Structure
By anti-aslan - 27-07-2015 17:53
bonuslar takıma yüklenmedi, nedeni varmı acaba.
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Odp: The Assistant Structure
By damcio (HMA) - 22-12-2015 22:31
Hi All :)
Senatorkorba became new RMA in Middle East & Asian Region
Good luck and thanks abezzh for all work you have done.
Also sodom12 became new FMA in Middle East Region.
Welcome :)
regards
Damian
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Ce: The Assistant Structure
By konyali - 22-12-2015 22:45
Tebrikler yunus hocam . MZ TRnin gururusun:)
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Ce: The Assistant Structure
By phantom2020 - 22-12-2015 22:51
Burak hocam hayırlı olsun. Umarım forumu eski günlerine kavuşturabilirsin. İşin zor cidden.
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Ce: The Assistant Structure
By triumph - 22-12-2015 22:53
Hayırlı uğurlu olsun. Kıymetli hocalarımıza yeni görevlerinde başarılar dilerim.
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Ce: The Assistant Structure
By mnvgt06 - 22-12-2015 23:12
Hem Yunus hocama hemde Burak hocama yeni görevlerinde başarılar dilerim.
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Ce: The Assistant Structure
By elalim - 22-12-2015 23:19
Rahmetli Anneannem geldi aklima birden,koyden birinin colugu,cocugu iyi bir yerlere geldiginde ziyarete giderdi tebrik etmeye ve su sozunu hayatta unutmam:)
"Ugurlu,kademli olsun"
Hocalarima gorevlerinde basarilar...
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Ce: The Assistant Structure
By legendaryboy52 - 23-12-2015 00:07
mnvgt06 wrote:Hem Yunus hocama hemde Burak hocama yeni görevlerinde başarılar dilerim.
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Ce: The Assistant Structure
By drabzon_54 - 23-12-2015 05:41
Yunus hocama da Burak hocama da yeni gorevlerinde basarilar dilerim. Allah utandirmasin.
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Re: The Assistant Structure
By senatorkobra (GA) - 23-12-2015 07:30
Güzel dileklerini sunan herkese teşekkürler.
Elimizden geldiği kadar herkese yardımcı olmaya çalıştık ve bundan sonra da fazlasıyla herkese yardımcı olup güzel bir topluluk için çabalayacağız. Her şey güzel olacak diye ümit ediyorum.
Bütün güzellikler sizinle olsun.
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Re: The Assistant Structure
By viramakara - 23-12-2015 08:55
Yeni görevlerinizde başarılar Yunus ve Burak Hocam.
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Ce: The Assistant Structure
By eragonnn - 23-12-2015 09:11
Burak ve Yunus hocam hayırlı olsun yeni görevinizde başarılar dilerim.
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Ce: The Assistant Structure
By tes7ere (RA) - 23-12-2015 09:16
her iki hocamada görevlerinde başarılar dilerim...
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Ce: The Assistant Structure
By black_etol - 23-12-2015 09:40
Yunus ve Burak hocam tebrikler başarılar.inşallah bütün sıkıntıları atlaatır ve bu zor görevin üstesinden gelirsiniz...
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Ce: The Assistant Structure
By isk42 - 23-12-2015 10:05
tes7ere wrote:her iki hocamada görevlerinde başarılar dilerim...
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Ce: The Assistant Structure
By norvec_turanthaym - 24-12-2015 06:53
Her iki hocama da başarılar dilerim hayırlı ugurlu olsun.
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Ce: The Assistant Structure
By black_eagle - 27-12-2015 11:06
Her iki hocama da yeni görevlerinde başarılar dilerim :)
Yeni görevlerinin gerektirdiği görev ve sorumlulukların üstesinden en iyi şekilde geleceklerdir =)
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Odp: The Assistant Structure
By damcio (HMA) - 19-04-2016 22:01
Hi
Because of the fact senatorkorba took other duties, we have new RMA - viramakara
Congratulations and good luck
regards
Damian
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Ce: The Assistant Structure
By levla - 20-04-2016 01:12
Yeni görevinde başarılar dilerim Samet hocam :)
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Ce: The Assistant Structure
By viramakara - 20-04-2016 10:43
phantom2020 wrote:hayırlı olsun,
Teşekkürler hocam
sodom12 wrote:Good luck baby ;) :P
Artık yaparız birşeyler :))
levla wrote:Yeni görevinde başarılar dilerim Samet hocam :)
Teşekkür ederim hocam sağolasın :)
eragonnn wrote:Hayırlı olsun hocam. :)
Teşekkürler Serkan hocam :)
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Ce: The Assistant Structure
By isk42 - 20-04-2016 15:49
damcio wrote:Hi
Because of the fact senatorkorba took other duties, we have new RMA - viramakara
Congratulations and good luck
regards
Damian
İki hocamıza yeni görevlerinde başarılar...
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Re: The Assistant Structure
By senatorkobra (GA) - 20-08-2016 15:40
Mike aka mikelony appointed as new HMA for S&I team. Good luck.
mikelony kullanıcı ismi ile Mike, araştırma ekibinin yeni HMA'sı olarak atanmıştır. Başarılar diliyoruz.
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Re: The Assistant Structure
By mikelony (Crew) - 20-08-2016 18:09
Hey,
Thanks for the warn welcome, Yunus. Thanks too for your kind words, Turkish Community is always a nice place to post
I'll do my best to fill Greg aka Kunas shoes, something which won't be easy. He did a terrific job!
Best regards
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Ce: The Assistant Structure
By isk42 - 23-08-2016 23:07
mikelony wrote:Hey,
Thanks for the warn welcome, Yunus. Thanks too for your kind words, Turkish Community is always a nice place to post
I'll do my best to fill Greg aka Kunas shoes, something which won't be easy. He did a terrific job!
Best regards
Good luck mike.
Regards.
İsmail
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Odp: The Assistant Structure
By damcio (HMA) - 28-10-2016 20:11
Hi
Please invite new MA. Thanks Samet for all work you have done.
We decided to appoint Fatih (clrfatih61).
Congratulation and good luck :)
regards
Damian
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Ce: The Assistant Structure
By marcogonsal - 28-10-2016 20:16
Samet Hocama emekleri için teşekkür eder , Fatih Hocama yeni görevinde başarılar dilerim. Congrats!!
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Ce: The Assistant Structure
By isk42 - 31-10-2016 07:51
damcio wrote:Hi
Please invite new MA. Thanks Samet for all work you have done.
We decided to appoint Fatih (clrfatih61).
Congratulation and good luck :)
regards
Damian
good luck fatih...
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Odp: The Assistant Structure
By damcio (HMA) - 06-02-2017 20:07
Hi
I would like to inform you that Fatih (clrfatih61) resigned.
Bora (unbeatenteam) will be in charge of Turkey football and hockey.
Tang Xiao Yu (ethurington) will be in charge of China, India, Australia.
Congratulation and good luck :)
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Ce: The Assistant Structure
By phantom2020 - 06-02-2017 22:02
Hayırlı olsun Bora hocam. Kolay gelsin.
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Odp: The Assistant Structure
By damcio (HMA) - 14-03-2017 20:11
Hi
Please invite new MA. Thanks Burak for all work you have done.
We decided to appoint Selcuk (levla).
Congratulation and good luck :)
regards
Damian
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